Returns & Refunds
Our policy on returns, replacements, and refunds for your peace of mind.
Our Quality Guarantee
At Green Thicks, we stand behind the quality of every product we deliver. Our 100% satisfaction guarantee ensures that you'll be happy with your purchase or we'll make it right.
If you receive vegetables that don't meet our quality standards (damaged, spoiled, or significantly different from what was advertised), we'll gladly provide a replacement or refund.
Return Process
Step 1: Contact Us
If you're not satisfied with your order, please contact our customer service team within 24 hours of delivery. You can reach us through:
- Email: greenthickss@gmail.com
- Phone: +91 9705045597
- Contact form on our website
Step 2: Provide Details
Please be ready to provide:
- Your order number
- Description of the issue
- Photos of the affected items (if possible)
Step 3: Resolution
Our team will review your request and offer one of the following solutions:
- Replacement with your next order
- Store credit for future purchases
- Refund to your original payment method
Refund Timeline
Processing Time
Once approved, refunds are processed within 1-2 business days.
Credit/Debit Card Refunds
Refunds to credit or debit cards typically appear in your account within 5-7 business days, depending on your bank's policies.
Other Payment Methods
Refunds for other payment methods (UPI, net banking, etc.) usually take 3-5 business days to process.
Store Credit
Store credit is applied to your account immediately and can be used for future purchases.
Frequently Asked Questions
Can I return part of my order?
Yes, we can process partial returns if only some items in your order don't meet our quality standards.
What if I change my mind about my order?
Due to the perishable nature of our products, we cannot accept returns for change of mind. However, you can modify or cancel your order up to 2 hours after placing it.
Do I need to return the items to get a refund?
In most cases, you won't need to return the items. We may ask for photos to verify the quality issue, but we typically don't require physical returns of perishable goods.
What if I'm not home during delivery?
If you're not available to inspect your order at delivery, please check it as soon as possible and contact us within 24 hours if there are any issues.